Return Policy

1. Introduction At JayRajputana, we want you to be completely satisfied with your purchase. If you are not happy with your order, our return policy provides you with the options to return or exchange items.

2. Eligibility for Returns

  • Time Frame: You can return items within 7 days of the delivery date.
  • Condition: Items must be unused, unwashed, and in their original condition with all tags attached and original packaging intact.

3. Non-Returnable Items

  • Personalized or Custom Items: Any items that have been personalized or customized.
  • Final Sale Items: Items marked as "Final Sale" at the time of purchase.
  • Underwear and Swimwear: Due to hygiene reasons, we do not accept returns on underwear and swimwear.

4. Return Process

  • Step 1: Contact Customer Service
    • Email us at [customer service email] with your order number, the item(s) you wish to return, and the reason for the return.
  • Step 2: Receive Return Authorization
    • Our customer service team will provide you with a Return Authorization Number (RAN) and return instructions.
  • Step 3: Ship the Item
    • Pack the item securely in its original packaging and include the Return Authorization Number (RAN). Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method.

5. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
  • Shipping Fees: Original shipping fees are non-refundable.

6. Refunds

  • Processing Time: Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
  • Payment Method: Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

7. Exchanges

  • Process: If you wish to exchange an item, please follow the return process to return the original item and place a new order for the desired item.
  • Availability: Exchanges are subject to product availability. We recommend placing the new order as soon as possible to ensure the item is in stock.

8. Damaged or Defective Items

  • Notification: If you receive a damaged or defective item, please contact us immediately at [customer service email] with your order number and photos of the damaged or defective item.
  • Resolution: We will arrange for a replacement or refund as quickly as possible at no additional cost to you.